HeroKit Support
Questions, bug reports, or trouble with your subscription? We're happy to help.
Contact us
Email us at vakulenkoworks@gmail.com and include your device model, iOS version and a short description of the problem. Screenshots help a lot.
We usually reply within 1–2 business days.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad open Settings, tap your name, then Subscriptions, choose HeroKit and tap Cancel Subscription. To avoid being charged for the next period, cancel at least 24 hours before the current period ends.
How do I restore my purchase?
In HeroKit open the Premium screen (Settings → Subscriptions) and tap Restore purchases. Make sure you are signed in with the same Apple ID that bought the subscription.
I was charged but Premium is not active
Tap Restore purchases on the Premium screen first. If Premium still isn't active, email us with the Apple receipt (order ID) and we will help.
How do I request a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com and select the purchase.
Where is my progress stored?
HeroKit does not require an account. Your levels, skills, and streaks are stored locally on your device, so deleting the app or switching devices can reset your progress.
Streak reminders are not arriving
Open HeroKit → Settings → Notifications and make sure the daily reminder is turned on, then check that notifications for HeroKit are allowed in your device's Settings.